Refund Policy

Last updated: October 16, 2026

1. Digital Products

Due to the nature of digital products, all sales of digital products are final and non-refundable — including "didn't like it" cases.

If you have technical issues accessing a product, contact support — we'll help with access: info@sophiabihailo.com

2. Video Service Booking Fees

Booking fees and deposits for video production services are non-refundable unless otherwise specified in your specific service agreement or contract. These fees reserve your slot in our schedule and cover initial pre-production planning.

In the event that we must cancel the services due to unforeseen circumstances on our end, a full refund of the booking fee will be provided. If you need to reschedule, we will do our best to accommodate, but the booking fee remains non-refundable.

3. Future Products (Courses & Merchandise)

Policies regarding physical merchandise and online courses will be updated here as those products become available.

4. Payment Processing

Payments are processed via Monopay. Settlement timeframes are determined by the bank's policy.

5. Seller Information

Sophia Bihailo, Ukrainian business.
Address: 1 Rynok Square, Lviv, Ukraine
Phone: 0630166584
Email: info@sophiabihailo.com

6. Contact Us

If you have questions about your specific purchase or wish to request a refund, please contact us at: info@sophiabihailo.com